Frequently asked questions
What is the delivery time?
Most orders are delivered within 3–7 working days, Monday to Saturday. All in all, you can expect your parcel to arrive within 4–9 working days. Once your order has been shipped, you'll receive an email with tracking so you can follow the delivery all the way.
What is Tryjunior?
Tryjunior is a world of carefully selected baby essentials, created with a focus on care, comfort and calm everyday moments. It's about safe choices and products that fit naturally into life with small children.
Do you offer free shipping?
Yes, all orders ship for free. There's no minimum order and no extra conditions.
Can I exchange an item?
Yes, exchanges are possible. Just contact us at support@tryjunior.com and we'll help you find the best solution.
Which payment methods can I use?
We accept the following payment methods:
- American Express
- MobilePay
- Apple Pay
- Google Pay
- Mastercard
- Visa
- Maestro
All payments are processed securely over an encrypted connection.
Do you ship abroad?
Right now we deliver within Denmark and the United Kingdom. Our focus is on giving our customers the best possible experience. If this changes, we will of course let our customers know.
How does your return policy work?
If you want to return an item, you have 60 days from delivery. Send an email to support@tryjunior.com and we'll guide you through the process.
How long does a refund take?
Once we've received and checked your return, the refund is processed within 7 working days. It may then take a little extra time before the amount shows up with your bank or payment provider.
Is my personal information safe?
Yes. Protecting your data is a high priority at Tryjunior. We don't store sensitive payment details, and the checkout process is fully secured.
What do I do if my order hasn't arrived?
Start by checking the tracking link in your shipping email. If more than 7 working days have passed since dispatch and the parcel still hasn't been delivered, contact us at support@tryjunior.com.
Can I change or cancel my order?
If your order hasn't been shipped yet, it may be possible in some cases. Contact us as soon as possible after ordering and we'll see what we can do.
Still have questions?
You're always welcome to write to us at support@tryjunior.com. Our team is happy to help.