Refund policy
At Tryjunior, we understand how important it is to feel confident when shopping for products for your little ones. We want you to always shop with peace of mind, which is why we have made our return and refund process simple, fair, and transparent.
Return Right and Return Period
You have 60 days from the day your order is delivered to request a return.
Use your right of withdrawal under EU Law (Directive (EU) 2023/2673).
Return Conditions
To be eligible for a return, the following conditions must be met:
• The item must be unused and in the same condition as received
• All original packaging must be included
• The product must not show signs of use, wear, or damage
How to Start a Return
To start a return, please contact us via email at support@tryjunior.com. Be sure to include your order number in your message so we can assist you as quickly as possible.
Return Shipping
Return shipping costs are the responsibility of the customer. We strongly recommend using a tracked shipping method so your package can be monitored throughout transit.
Exchanges
If you would like to exchange an item for a different size or another product, this is possible. Please contact us at support@tryjunior.com, and we will help you through the process.
Refunds
Once we have received and inspected your returned item, your refund will be processed within 7 business days. The refund will be issued to your original payment method. Please note that your bank or payment provider may require additional time to complete the transfer.
Fees
We do not charge any restocking fees for returns.
We Are Here for You
If you have any questions or are unsure about anything related to returns or refunds, you are always welcome to contact us at support@tryjunior.com. We are happy to help and look forward to providing you and your child with the best possible experience at Tryjunior.